Return Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
General Return Policy:
- To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt.
- Refunds will be processed in the original payment method used for the purchase.
Exclusions: Please note that we do not offer returns or refunds for eBooks that have been downloaded, accessed, or used in any way.
Contact Us: If you wish to initiate a refund, please contact us through the following means:
- Email: info@ceciliatolone.com
Refund Processing: Once your return is approved, your refund will be processed promptly. It may take several business days for the refund to reflect in your account.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ceciliatolone.com.
Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.
Need help? Contact us at info@ceciliatolone.com for questions related to refunds and returns.